Shipping policy

Shipping & Processing Policy

Welcome to CatPuzzle Co.! Because our unique puzzle designs are printed to order, our shipping process works a little differently than a traditional store. Every puzzle is custom-made just for you.

Here is what you can expect when you place an order:

1. Processing & Production Times

Before an order ships, it must be printed, cut, and packaged by our production team.

  • Standard Production Time: 2 to 5 business days.

  • Note: Production times may extend slightly during high-volume holiday seasons. We appreciate your patience while we craft your premium puzzle!

2. Shipping & Delivery Estimates (Transit Time)

Once production is complete and your puzzle passes quality control, it is handed off to the shipping carrier. Transit times begin after the production period is complete:

  • United States (Domestic): 2 to 5 business days via standard tracking.

  • International Shipping: 10 to 30 business days, depending on the destination country and local customs processing.

Please note: Weekends and national holidays are not counted as business days for production or shipping transit.

3. Tracking Your Order

As soon as your puzzle ships, you will automatically receive a shipping confirmation email containing your tracking number and a link to trace your package. Please allow 24–48 hours for the carrier to update the tracking link status.

If you purchase multiple items in a single order, they may occasionally ship in separate boxes from different printing facilities to ensure you get each piece as fast as possible. Don't worry—you will receive tracking links for each package!

4. Customs, Duties, and Taxes (International Orders)

CatPuzzle Co. is not responsible for any customs fees, import duties, or taxes applied to your package by your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Lost, Stolen, or Damaged Packages

If your tracking information states that your package was delivered but you have not received it, please check with your local mail carrier or neighbors first.

If your puzzle arrives visibly damaged or defective from transit, please take a quick photo of the box and the product and contact us immediately at support@catpuzzleco.com so we can arrange a brand-new replacement for you!