Ordering & Production
How do your puzzles work? Are they mass-produced? No, we don't mass-produce our puzzles in large factories! To ensure premium quality and reduce waste, every single puzzle is custom-printed, die-cut, and packaged specifically for you the moment you place an order.
How long does it take to make my puzzle? Because each item is made to order, please allow 2 to 5 business days for production and quality checks before your puzzle ships. During high-volume holiday seasons, production times may extend slightly.
Can I change or cancel my order? We offer a strict 1-hour window to cancel or modify your order after checkout before it automatically enters our printing queue. If you notice a typo in your shipping address or ordered the wrong design by mistake, please email us immediately at support@catpuzzleco.com. Once production begins, we unfortunately cannot halt or cancel the order.
Shipping & Delivery
How long will it take for my puzzle to arrive after it ships?
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United States: Standard domestic shipping typically takes 2 to 5 business days once production is complete.
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International: International transit times vary wildly depending on your country's customs processing but generally take between 10 to 30 business days.
Will I get a tracking number? Absolutely! As soon as your puzzle leaves the printing facility, you will receive an automated shipping confirmation email containing your tracking link. Please allow 24 to 48 hours for the postal carrier to update the tracking status.
I ordered multiple items, why did only one arrive? Because we work with specialized printing partners to bring different artistic styles to life, separate items in a single order may occasionally ship in different boxes from different facilities. Don't worry—you will receive individual tracking numbers for every package, and they are all on their way to you!
Returns & Customer Support
What is your return policy? We offer a 30-day return policy for unopened items. Because these are custom-printed products, the puzzle box must be entirely unused, unopened, and in its original factory shrink-wrap or security seals intact to qualify for a return. The customer is responsible for providing the return shipping label for standard returns.
What if my puzzle arrives damaged or defective? We want your experience to be perfect! If your package was damaged during transit, please take a quick photo of the box and the product and email it to support@catpuzzleco.com within 30 days of delivery. We will gladly arrange a brand-new replacement for you at absolutely no extra cost.
What should I do if I’m missing a puzzle piece? There is nothing more frustrating than getting to the end of a puzzle and missing a piece! Don't panic—just snap a clear photo of your fully assembled puzzle showing the missing spot and email it to us. We will happily coordinate with our team to arrange a replacement box for you.